DATA PROTECTION CONTACT
If you have any queries regarding data protection, please email firstname.lastname@example.org quoting GDPR in the subject line.
THE DATA WE PROCESS
Basic personal and health related data is collected so bookings can be made, and communicate with you via emails and SMS reminders about your appointments and help us to understand your needs and provide the best possible treatment.
HOW THE DATA IS PROCESSED
Digital personal health forms are completed by you on your initial treatment and stored on our bookings systems server. We endeavour to keep up to date records of your health and progress during each treatment. However, it is your responsibility to provide your therapist with alterations in medication and/or health.
If you have subscribed to the mailing list of Well Kneaded - Samantha Matthews, you will receive emails from time to time regarding deals/discounts and upcoming information. At any point if you wish to not receive these emails you can 'unsubscribe' manually with the link located at the bottom of the newsletter or equally email email@example.com quoting 'UNSUBSCRIBE'.
MailChimp’s servers are located in the USA; they are registered under the Privacy Shield arrangement.
Other data stores
Personal data is not stored on our website, which is hosted by Wix.com who log information for support and problem diagnosis purposes is used only, individual identities are not stored.
We use Facebook, Instagram, Twitter and LinkedIn to post news and information. Private messages will be removed after no more than six months.
Verbal and/or written consent is acquired before posting images or written testimonials on such social media platforms.
YOUR DATA PROTECTION RIGHTS
You have a number of rights under the laws of data protection. A 'Data Request' log of requests received is kept to demonstrate compliance with data protection law.
Right of access: you can request a copy of any personal data we hold about you.
Right to rectification: you can ask us to correct any data that’s wrong.
Right to erasure: you can ask for your data to be deleted, as long as we don’t have a legitimate need to hold onto it (e.g. to send bills).
Right to restrict processing: you can ask that we stop processing your data if there’s some kind of dispute about its use.
Right to object: you can object to us using your personal data.
Right to data portability: if you want us to send a copy of your data to another organisation, please ask.
If, at any point, you are dissatisfied with the way in which your requests/information has been handled, please contact the local data protection supervisory authority:
Office of the Information Commissioner
Phone: +44 (0)1534 716530